Short answers, without the small print.
The FAQ uses CMS articles and established product principles. Find details in the help centre.
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Families' most common questions.
If your situation is not covered here, use the form or a portal support ticket.
ContactWhere are the press materials and accessibility statement?
Product facts, press materials and accessibility information are public, without sign-in. Full answer
How does Guardian protect sessions and data?
Argon2id, short-lived access tokens, refresh token rotation and device acknowledgement. No hidden viewing. Full answer
Why does a restriction await acknowledgement?
Success is shown after acknowledgement by the child’s phone, not just after clicking. Full answer
How does the Portal differ from the parent app?
They use the same API. The Portal runs in a browser and the parent app runs on a phone. Full answer
Can I try Guardian without a card?
Yes. The trial lasts 14 days, without a card or an automatic charge. Full answer